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Decisive First Aid Terms & Conditions

 

  1. Parties

 

Andrew Barras trading as Decisive First Aid, 18 Heathfield Road, Hitchin, Herts, SG5 1SY. (Supplier: “we”, “us”, “our”).

 

‘The client’ means the organising body/company/individual responsible for booking and payment of the course.

 

‘Attendee’ means any person attending a course being delivered by Decisive First Aid.

 

‘Venue’ means the room(s) where the First Aid Course will take place.

 

  1. Definitions

 

‘open course’ means any First Aid Course that has been organised on a date, and at a venue, chosen by Decisive First Aid. Open courses can be attended by any client who has completed the booking and payment process.

 

‘Group Course’ means any First Aid Course that has been organised on a date, and at a venue, chosen by the client, and agreed by Decisive First Aid           .

 

‘bespoke course’ means any first aid course who content has been agreed between the client and Decisive First Aid. Bespoke courses will be certificated by the Awarding Organisation, ITC First, only if the criteria set down by ITC First have been met by Decisive First Aid.

 

  1. Bookings and Payment for Open Courses
3.1 All bookings are made with the Andrew Barras trading as Decisive First Aid whose office is 18 Heathfield Road, Hitchin, Herts, SG5 1SY.
3.2 We accept BACS transfer payments, or payments through PAYPAL. BACS payments are to:-Decisive First Aid.
SORT CODE: 09-01-28
Account Number: 71157154
3.3 Fourteen days before the course you will be requested to provide the names of the candidates who will be attending the course.

 

  1. Cancellations and Refunds for Open Courses
4.1 Should the Client wish to cancel a booking, this can be done by email.
4.2 Should the client wish to cancel a booking the following charges shall apply:
 
  • 28 days notice or more - £25 administration costs
  • Less than 28 days before the course - 50% of the total cost.
  • Less than 14 days before the course – No refund
4.3 Refunds are not available in whole or in part for courses missed due to late arrival, illness, accident, or for any other cause outside the control of Decisive First Aid.
4.4 A client who misses any part of the course, for whatever reason, will not get certificated as having completed the course, and will not be entitled to any refund unless agreed by Decisive First Aid.

 

  1. Bookings and Payment for Group Courses
5.1 All bookings are made with the Andrew Barras trading as Decisive First Aid whose office is 18 Heathfield Road, Hitchin, Herts, SG5 1SY.
5.2 The client must confirm that the venue they have selected is suitable for the course to be run. As a minimum requirement the venue shall be a safe, quiet environment and have adequate ventilation. The venue will be free from trip hazards. There must be at least one electrical socket available. The course tutor and each attendee must have a chair to sit on. The floor space must be large enough for the attendees to sit in comfort and also be able to carry out group exercises on the floor. The floor will be clean. There will be adequate parking. If there is any doubt about the suitability of the clients chosen venue, please discuss this when making enquiries. Photographs may help clarify the suitability.
5.3 Decisive First Aid reserves the right to cancel a course if the venue chosen by the client is unsuitable. No refund will be made in such circumstances.
5.4 Booking the venue is the responsibility of the client.
5.5 We acceFor every attendee of a group course, who is not employed by the client, the client will be charged an additional amount, equal to the amount the attendee would pay for attending the equivalent open course.pt BACS transfer payments, or payments through PAYPAL. BACS payments are to:-Decisive First Aid.
SORT CODE: 09-01-28 Account Number: 71157154
5.6 Fourteen days before the course you will be requested to provide the names of the candidates who will be attending the course.

 

  1. Cancellations and Refunds for Group Courses
6.1 Should the Client wish to cancel a booking, this can be done by email.
6.2 Should the client wish to cancel a booking the following charges shall apply:
 
  • 28 days notice or more - £25 administration costs
  • Less than 7 days notice – 50% of the total cost
  • Less than 48 hours notice – No refund
6.3 Refunds are not available in whole or in part for courses missed due to late arrival, illness, accident, or for any other cause outside the control of Decisive First Aid.
6.4 A client who misses any part of the course, for whatever reason, will not get certificated as having completed the course, and will not be entitled to any refund unless agreed by Decisive First Aid.

 

  1. Participation on our Courses
7.1 Candidates attending the course are requested to bring ID with them such as driving licence, passport, works photo ID. This helps prevents malpractice and consequential loss of confidence.
7.2 The course includes some practical sessions where the client will have to carry out Basic Life Support on a mannequin. This is a compulsory part of the course and clients should ensure they are fit and appropriately attired for this.
7.3 Refreshments will be provided on behalf of Decisive First Aid at our Open courses, including a buffet lunch on any full day course.
7.4 No refreshments will be provided by Decisive First Aid on Group Courses.

 

  1. Liability

Decisive First Aid excludes all liability, to the extent permitted by law, for any injury or loss suffered during a Decisive First Aid course.

 

  1. Jurisdiction

Any contract between Decisive First Aid and another party will be governed by, and construed and interpreted in accordance with, English law.

 

  1. Awarding Organisations
10.1 Decisive First Aid is an approved centre with ITC First, an Awarding Organisation regulated by Ofqual, Qualifications Wales and SQA. Decisive First Aid agrees to abide by standards and policies as set out by ITC First so that you can have full confidence in the course content, delivery and the certification. See our policies for further details.
10.2 Andrew Barras is First Aid tutor with British Canoeing Lifeguards and an approved provider of the British Canoeing Lifeguards courses.

 

 

  1. Disclaimer

The information, services, products and materials available on this website, including, without limitation, text, graphics and links, are provided on an ‘as is’ basis without warranty. This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. You acknowledge that Decisive First Aid is not responsible for the availability of, or the content located on or through, any external site. You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links or the content located on such external sites.

 

  1. Limited liability
12.1 Under no circumstances shall Decisive First Aid be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, arising out of or in connection with the use, inability to use, or performance of the information, services, products and materials available on this site.
12.2 Decisive First Aid be made liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences, whatever they may be.

 

 

  1. Miscellaneous
13.1 Having made every effort to ensure the correctness of this website, we cannot be held responsible for any inaccuracies.
13.2 When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.

 

Feedback from Previous Attendees

 

  • "The best first aid course I've done, and I've done a lot of first aid courses!"
  • "Top quality professional training. Lots of useful practical advice. Would recommend."
  • "Top quality and very knowledgeable instructor."
  • "Thanks to Andy for the excellent introduction to first aid. I found it very clear and concise, and I learned a great deal."
  • In particular, the practice at resuscitation was very good - I hope that I won't have to use it, but if I do then I will be well prepared!"
  • "A very detailed and action-packed course - lots of theory followed by scenarios to put into practice what you've learned."
  • "I particularly liked how the training linked to our own work environment. Very Interesting and easy to follow."
  • "Andrew explained everything clearly and made the whole course interesting throughout."
  • "I liked the scenarios."
  • "I particularly liked the hands on training."
  • "Really good course."
  • "Very informative. I feel I am prepared as I can be for if such a situation should arise. Fantastic Training."
  • "Feel confident that if ever needed to put into practice/real incident, I would be happy to do so."
  • "Good course, easy to follow."

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